Customer Service
- Bookings
- Hire Basis
- Payment
- Security Deposit
- Delivery/Collection
- Age Limit
- Bad Weather
- Insurance, Liability & Responsibility
- Event Consultant
- Discounts
- Disclaimer
- Bookings:
- To make a booking simply add the items your require to the shopping cart and specify the reservation dates (Please Note: The website will only allow bookings for products that are not currently allocated to another party or undergoing maintenance). Next proceed through checkout and an order confirmation will be emailed to you. A representative from our office with then contact you to make final arrangements.
- Hire Basis:
- All games are subject to availability and based on a 24 hour do it yourself hire without staffing. 24 hours is an estimation based on games being delivered/collected on the day requested and then picked up/returned on the following day.
- If you need assistance from one of our consultants for your event this can be arranged with prior notice for a set fee per hour. Please contact us directly if you require this service.
- All games should be neatly packed and in a reasonably clean condition ready for return/pick up. Hirers returning games that are excessively dirty or wet will be charged a cleaning fee [excessive dirt will need to be removed and games dried prior to collection].
- Payment:
- Payment can be made by credit card, Paypal, cheque or Direct Deposit. Payment selection can be made when processing your order on the website. Cheques will only be approved subject to special conditions - please contact us for details.
- Delivery and Collection:
- Delivery/collection fees are applicable within our service area and are charged depending on the number of items ordered and delivery postcode. Standard charges can be calculated using the quote function on the shopping cart page or by calling our office.
- Standard charges are applicable for weekdays only . Additional charges will apply on Saturdays, Sundays and public holidays as well as 'same-day' drop off/pick ups. Arrangements can be made for Friday deliveries and Monday collections; standard terms and conditions with respect to location and travel still apply. All delivery/collection fees are based on ease of access to the venue and parking/loading facilities. If the venue has stairs or is difficult to access additional charges may apply.
- Where setup/set-down is required our agents will arrive at an agreed time to complete the process.
- Collection/Return: To avoid delivery charges you are welcome to collect from and return to one of our warehouses (Monday to Saturday only). Always confirm the Pick-Up/Return location at the time of booking.
- Age Limit:
- Most games are suitable for age 6 and over, even adults! With proper adult supervision younger children may use some products.
- Bad Weather:
- In the event of bad weather and the need to postpone an event you need to contact us 24hrs prior to your confirmed pick-up/delivery time. If we arrive on site and the decision is made to cancel the event due to poor weather, your payment will not be refunded.
- If you postpone due to bad weather within 24hrs of the event your payment will be converted to a credit against future bookings within 3 months of the original date.
- Insurance, Liability & Responsibility:
- Bryan and Louise Dickinson trading under license as Yardparty Melbourne and Victoria are insured for $10million of public liability. Our insurance and responsibility extends to limit of this policy only and it does not assume cover, responsibility for or in any way guarantee your event. Hirers should seek their own cover and assume their own responsibility for the event.
- If staff from Yardparty Melbourne and Victoria accompany the game hire, they are suitably trained and qualified to supervise the set up, rules outlines and pack up the games only. It is the hirers responsibility to address all OH&S matters.
- Event Consultant:
- If you are planning an event and would like a representative from Yardparty Melbourne and Victoria to assist you please call us on 0403 161717 or 0403 163337.
- Discounts:
- Any games ordered during an event for purchase will be eligible to a 10% discount off the RRP for purchases upto $250 and 15% therefter.
- Disclaimer:
- All prices are subject to change without notice.